Frequently Asked Questions
Below is a list of frequently asked questions from our customers. If there is anything else you need to know, or you have specific requests, please don’t hesitate to get in touch.
What is the drop off process ?
If you are departing via Christchurch Airport, and you have a spare seat we will meet you at the same location where you picked up the vehicle. We can then drop you and your party to the airport. If there is no spare seat you will need to drop your party at the airport and then meet us at the same location where you picked up the vehicle. We will then take you back to the airport. This is a free service between the hours of 8.30am – 5.30 pm, except for NZ Public Holidays. An additional fee is added to your booking for out of hours and Public Holiday drop off.
If you are not departing via Christchurch Airport, please get in touch to discuss your needs. We are flexible and easy to work with, however, a fee may apply depending on location, time of day and hire period.
Can we pickup and drop off from a depot ?
This is not possible as we do not operate from a depot. We are a small family business and by not having a physical depot it helps us to keep our costs down. These savings get passed onto you.
Do I need to pay for fuel ?
Yes. All vehicles are hired out with a full tank of fuel and must be returned full. If not returned full you will charged for the cost of the fuel to fill the tank plus an administration charge of $NZ 65.00
Is Insurance included ?
Insurance coverage is included in the daily hire rate. The Excess for this insurance is $NZ 4000.00 per claim. The insurance provided as part of the daily rate does not include glass cover or cover for any damage above the top line of the windscreen. The Excess can be reduced to $NZ 650.00 per claim event for $NZ 45.00 per day. This option also includes a $NZ 0.00 excess for glass damage. The hirer and any authorised drivers must be at least 26yrs of age to be eligible for the excess reduction option.
Prior to release of the vehicle a credit card authorisation (no credit debit cards) hold is required equal to the value of the Excess.
Is 24x7 Roadside Assistance included ?
Yes. In the unlikely event of a breakdown you can call our Roadside Assist service 24hours a day, 7 days a week. This service is provided by New Zealand Roadside Assistance and covers any mechanical faults with the vehicle. It does not cover the following, which are the responsibility of the hirer .....
- Running out of fuel
- Putting incorrect consumables into incorrect tank. For example, petrol in diesel tank and fuel in AdBlue tank
- Keys being lost or locked inside vehicle
- Flat batteries as a result of lights (interior or exterior) being left on
- Breakdown or damage caused by an accident
New Zealand Roadside Assist can be contacted on 0508 697 623 or 09 477 0470.
What are my payment options ?
We accept the following payment options.
- Credit Card
- Bank Transfer
- Cash
Prior to release of the vehicle to the hirer, full payment must be received into our bank account. We are not responsible for delayed bank transfers. A credit card (not a credit enabled debit card) is required for the Insurance Excess hold. This must also be completed prior to vehicle release.
If you are a New Zealand based School or not for profit Club or Association please get in touch with us as if you require a alternative payment methods such as a Purchase Order.